Refund policy

We offer a 7-day return policy, which means you have 7 days from the date your order is delivered to request a return.

Eligibility for Returns

To be eligible for a return:

• Items must be unopened, in their original sealed packaging, and in the same condition as when you received them.
• We require clear photographic evidence.
• You’ll also need the order confirmation or proof of purchase.

Please note: We do not accept returns for opened products, change of mind, or items that have been tampered with in any way.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at pikacollectibles@outlook.com with:

• Your order number
• Photos of the packaging and item
• A brief description of the issue

We’ll evaluate the situation and do our best to make it right, whether that’s a replacement, store credit, or refund.

Non-Returnable Items

We cannot accept returns or refunds for:

• If you have changed your mind.
• Opened or unsealed products (including booster boxes, mystery boxes or packs)
• Items damaged after opening or due to mishandlingOnce we receive and inspect your return, we’ll notify you of the outcome.
  

If approved, your refund will be processed to your original payment method, please allow 15 days for this to be returned to you.

Please note that your bank or payment provider may require additional time to post the refund.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, contact us at pikacollectibles@outlook.com.

Returns must be approved before shipping,  do not send items back without confirmation, as they will not be accepted.

Once approved, we’ll provide you with the return address and instructions.

Thank you for supporting Pika Collectibles. We’re committed to providing sealed, authentic Pokémon products that collectors can trust.