Shipping policy

At Pika Collectibles, we strive to get your order into your hands as quickly and safely as possible.

Processing Time

Orders are typically processed and dispatched within 1 business day of purchase. Orders placed on weekends or public holidays will be processed the following business day.

Shipping Carrier

All orders are shipped via Australia Post. You will receive a tracking number via email once your parcel has been dispatched.

Shipping Insurance

Shipping insurance is not automatically included.

If your order exceeds $100 AUD, we strongly recommend selecting the shipping insurance option at checkout to protect your order from loss or damage in transit.

Please note:

  • We are not responsible for lost, stolen, or damaged packages if you choose not to insure your order.
  • Once your order has been handed over to Australia Post, it is out of our control, and any delivery delays or issues must be taken up directly with them.

 

Shipping Rates

Shipping costs are calculated at checkout based on your location and the weight of your order. We aim to keep shipping fees as affordable and fair as possible.

 

Domestic Shipping (Australia)

Standard shipping within Australia generally takes 2–8 business days, depending on your location. Express options are available at checkout for faster delivery.

 

International Shipping

We currently ship to select international destinations. Delivery timeframes vary, but typically range from 7–21 business days. International buyers are responsible for any customs duties, taxes, or import fees charged by their country.

 

Packaging

All items are securely packed to ensure they arrive in excellent condition. Sealed products such as booster boxes and graded cards are protected with appropriate padding and shipped in sturdy mailers or boxes.

 

Address Accuracy

Please double-check your shipping address before completing your order. We cannot be held responsible for orders delivered to the wrong address due to customer error.

 

Delivery Delays

Please allow extra time during peak periods (e.g. holidays, Pokémon set release dates, sales) or in cases of postal disruptions. If you believe your package is delayed or missing, contact Australia Post with your tracking number.

 

Questions or Concerns?

If you have any questions about your shipment, contact us at pikacollectibles@outlook.com and include your order number.

Thank you for supporting Pika Collectibles, where your Pokémon journey is packed with care!